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Unable to connect to internet from multiple computers

Problem Description:

You are unable to connect to the internet, you have checked with your Internet Service Provider (ISP) and they have verified that you should have an internet connection.

If you have multiple computers, none of them are unable to get on the internet.

Cause of the Problem:

This is likely to be an issue with your router, where one of two things has happened:

  1. Your router has locked up and is unable to distribute traffic.
  2. Your router needs to re-establish connection with the internet.

Either of these can result from a power loss scenario, bad traffic on your network, or a failing router.

If you have a Linksys router this can normally be easily determined if the router has a blinking power light several minutes after it has been turned on.

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Normally turning off the router and DSL/Cable modem and them turning them back on will resolve this issue.

You may unplug the power from either device in any order. Let the devices stay powered off for at least 15 seconds to make sure the circuits completely discharge.

When plugging the power connections back in, it is recommended to connect the modem first, and then the router.

This will cause both the modem and router to reset and re-establish connection with each other.

If the above does not resolve your problem verify that your router has the correct settings for your ISP, and if those are correct verify that the settings on your network card are correct.

Related Programs and Devices:
Cable , DSL , Router , Internet

Last Updated: 03/10/2008 01:57 AM

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