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You are unable to login to the Trend Micro OfficeScan management console, due to a forgotten password.

Problem Description:

You are unable to login to the Trend Micro OfficeScan management console, due to a forgotten password.

This effects the server management console, and not the client uninstallation.



Cause of the Problem:

You forgot, or do not have documented the password for your Trend Micro OfficeScan server management console.



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Resolution/Fix:

Reset the password to a default of "1".

To do this open up the folder where Trend Micro OfficeScan is installed (Normally c:\program files\Trend Micro\OfficeScan ).

  1. Go to the PCCSRV Folder
  2. Open the ofcscan.ini file in notepad
  3. Do a search for "master_pwd"
  4. Where master_pwd is set equal to a long string, change it to read "master_pwd=70" (without the quotes)
  5. Save the ofcscan.ini

Try logging into the management console now with the password of "1" (again without the quotes)

If this does not work, try restarting the OfficeScan Master service.





Related Programs and Devices:
OfficeScan , Trend micro , Windows 2000 , Windows 2003

Last Updated: 12/22/2008 02:45 PM

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