Defcon-5 can perform work on your computer from afar over the internet, however to do this we require some things on your end.
The technician on the phone will need you to download and run the Quick Support tool.
You will then be asked if you want to Save, or Run the program. Select the Run option.
The Remote support tool will then run, once it has started up all the way you will have a screen like this one:
Give the technician the ID and Password so that he may connect to your system.
Last Updated: 09/28/2012 01:51 PM