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Unable to print to HP Deskjet F4280 through the network

Problem Description:

You are unable to print through the network to a HP F4280 Deskjet printer.

When you print from a client computer the server computer will get a popup saying "Spooler Subsystem Application has encountered a problem and needs to close". The print spooler service will then stop working, and you will continue to get the message each time the print spooler service starts up.



Cause of the Problem:

This is an issue with the printer driver provided by HP. In some cases with other model printers besides the F4280 you can update to the latest version to correct the issue. However some models do not have newer drivers available to fix this issue.



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Resolution/Fix:

You first need to clear out your print queue to prevent the print spooler from crashing again.

On the computer designated as the server do the following:

  1. Stop the printer spool service by right clicking on your My Computer icon and selecting "Manage"
  2. Expand "Services and Applications" and the click on services
  3. Browse through the list of services and find "Printer Spooler".
  4. Right click on the "Print Spooler" service and select "Stop" if Stop is grayed out or disabled and "Start" is an available option, then the service is already stopped.
  5. Go to the c:\Windows\System32\Spool\Printers folder
  6. You should see some files in this directory with a .SHD file extension or a .SPL extension you will want to delete these. In some cases you may see other files in this directory as well, and in general it is safe to delete them. Files besides the .SHD and .SPL should be backed up before you delete them to be safe.
  7. You may either reboot the computer or Start the "Print Spooler" service manually.

Once your print spool is clear you can now proceed with the following on the server computer:

  1. Click on Start then control panel, and then Printer and Faxes
  2. Right click on the HP Deskjet F4280 printer and select Properties
  3. Click on the Advanced tab
  4. Uncheck "Enable advanced printing features"
  5. Click the OK button

You should now be able to print fine from any computer on the network.





Related Programs and Devices:
Windows XP , HP F4280 , Windows Vista , Macintosh OS X

Last Updated: 08/24/2009 03:28 PM

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