Unable to browse the internet or access web pages on your computer.
Verify Internet Connection
1. Make sure that all of your network cables are plugged in.
2. Make sure that all of your network devices are turned on and working correctly.
3. Make sure that your computer is not setup to use a static IP address unless it is supposed to.
4. If you have a valid IP address, go to Start->Run and type in cmd and press enter.
Type into the command window:
and press enter.
You should receive a response from your DNS server. If not you have an issue with your ISP that needs to be resolved.
5. If all of the above are ok verify with another computer that it can get online. If another computer can get online you know there is a problem with just that computer.
Firewall and Internet Security Software
This is the second most comon issue, and unfortunately each product is different. Please check with your product vendor for instructions on changing your firewall settings.
You may quickly test to see if this is the issue by disabling your firewall or internet security software, and trying to connect again.
Spyware or Viruses
Please refer to our article on removing Spyware for more information.
Try Clearing the ARP Cache
Keep in mind that clearing the ARP Cache can fail if the "Routing and Remote Services" service is running.
Last Updated: 06/17/2008 03:04 PMblog comments powered by Disqus