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Trend Micro Internet Security 2008 Freezes After start up.

Problem Description:

Trend Micro Internet Security 2008 Freezes Shortly after startup

Cause of the Problem:

Left over portions of previous anti virus software or a piece of malware will fight with Trend Micro causing the system to freeze.

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Start the computer in safe mode and run a virus/spyware/root kit scan on the computer.

Afterwards make sure that all traces of previous anti virus software is removed.

Norton Removal Tool:
McAfee Consumer Product Removal Tool:

AVG Removal Tool:

If you are running the Symantic Anti-Virus product then you will need to run the nonav Utility.

Additional Removal Tools will be posted as they become available. Note that some products can only be uninstalled through their Add/Remove programs entry in the control panel.

Notibly we have seen the following anti-virus products leave traces that cause Trend Micro internet security to lock up:

After all products are uninstalled and viruses removed, advanced users should use HiJackThis to make sure there are no out of place start up items or AppInt registry entries.

Related Programs and Devices:
Trend Micro Internet Security 2008 , Windows XP , Windows Vista , Norton , McAfee , MCPR , symnrt , Removal Tools , Symantec Anti Virus

Last Updated: 10/29/2012 10:12 AM

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