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hpqscnvw has stopped working

Problem Description:

Attempting to scan a picture, document, or anything on a Windows Vista powered PC, with an HP Multi Function printer you receive the message "hpqscnvw has stopped working". Pressing ok or close causes the program to shutdown and you are unable to scan any documents in.



Cause of the Problem:

This is a known conflict with the HP Scanning utility and the Vista Tablet services. Even on PC's that do not have a tablet or drawing pad attached can sometimes be effected by this issue.

Having a Wacom tablet installed will activate the Windows Vista Tablet services, even if the device is not connected.



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Resolution/Fix:

HP claims to be working on a patch and update for this issue, and is supposed to be taken care of in a 9.x release of their software.

For now a workaround is availble that usually will resolve the issue.

This work around works if you are not currently using your Tablet device, and have an alternative mouse installed.

Stop the Tablet Services

You may stop the tablet services by going into administrative tools and go to services. There you will see a Tablet PC Input Service, you will want to right click on it and stop this service.

After stopping the service you can then scan normally, when you are done you may then restart the service and use your tablet again. You can also right click on the service and go to properties and change it from an automatic start to a manual start option. However doing so will prevent your tablet device from working until you start the service, or re-enable it.

You can also stop and start the service from the command line with the following commands:

To Stop the Service: net stop TabletInputService

To Start the Service: net start TabletInputService

Keep in mind that running either of these commands directly from the command line or "Run" dialog box in Vista requires administrative rights, and should be run in an administrative command line window, or in a batch file that is set to "run as administrator".





Related Programs and Devices:
HP Printers , HP Scanners , Windows Vista , Wacom Tablet

Last Updated: 07/25/2009 12:46 AM

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